FAQ

Here are answers to some of the most common questions we get asked about our service.

Previously operating successfully in South East areas of the UK. Bespoke is currently operating within the West Midlands with plans to expand further over the coming years.

We are flexible on handles types on our internal profiles to an extent, with our external profile we are unfortunately only able to offer one handle and lock style. This is because the handle is welded onto the frame itself.

If you can provide us with a desired RAL colour we can do anything. This however will affect lead times and overall price of your project.

Our customers can customise their doors and windows using our complimentary customisation software to craft their dream door or window from design, colour, security features, door handles and locks.

In essence this is your guarantee that the production of the door you are purchasing is being monitored by a UKAS accredited certification body to ensure compliance with PAS 24:2016 Enhanced security performance requirements for doorsets and windows in the UK.

Secured by Design is a police backed scheme that works with the industry and test houses to create high level security standards, responding to trends in crime, and has given input on a number of key standards. The principles of the scheme have been proven to reduce the risk of crime and the fear of crime.

Yes. We allow our customers to fully customise their door or window.

Yes. We use FENSA registered installers to install all our products.

Our customers are protected from the very moment they place there order. At bespoke we ensure that the products meets the safety requirement and our surveyor carry out thorough inspection before and after installation to give our customers peace of mind. All bespoke products are installed by FENSA registered builders. It is within our discretion to offer a 10 year warranty to our customers. (Subject to circumstances).

Our doors are manufactured within the UK. Bespoke uses suppliers that have over 25 years’ experience.

Our windows are manufactured in the UK. Bespoke uses suppliers that have provided windows for over 20 years to homes across the UK.

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